Refund policy

Refund Policy for Online Fitness Coaching Programme

We are committed to providing you with the highest quality service and support on your journey to achieving your fitness goals. We understand that circumstances may change, and we want to ensure your satisfaction with our services. Please read our refund policy carefully to understand your rights and responsibilities.

1. Overview

This refund policy applies to all customers who have purchased our online fitness coaching program, which includes coaching services and guidebooks. 

2. Refund Eligibility

We no longer offer a full refund for the coaching program due to the installment plan that has been in place. In any case of a refund to be processed, it will be fully decided by the Coach. For example, if the Coach believes that a client should seek other alternatives and is not suitable for personal coaching, a full refund will be processed.

3. Refund Process

To appeal for a refund, please follow these steps:

- Contact our support team at xavier@xaviertanner.com.
- Provide your purchase details, including the date of purchase and payment method.
- Explain the reasons for your dissatisfaction and any specific issues you encountered.

Once your request is received, our team will review your case and respond within 5 business days. If your request is approved, the refund will be processed, and the funds will be returned to your original payment method within 10 business days.

4. Additional Considerations

We reserve the right to modify or terminate this refund policy at any time without prior notice.

5. Contact Us

If you have any questions or concerns regarding this refund policy, please contact our support team at xavier@xaviertanner.com. We are here to assist you and ensure your experience with our program is positive and rewarding.

Thank you for your trust in Xavier Tanner.

 

Refund Policy for Coaching, Guidebooks, and Merchandise

We strive to ensure your satisfaction with our coaching programs, guidebooks, and merchandise. Below are the terms and conditions for our refund policy:

1. Online Coaching Programme

There will be no refund for the online coaching programme.

2. Guidebooks

Non-Refundable for E-Copy: Due to the digital nature of guidebooks, all sales are final. Once the guidebook has been bought, downloaded or accessed, we do not offer refunds or exchanges.

We accept returns and exchanges for physical copies of the guidebooks within 14 days of delivery, provided the items are unused, unworn, and in their original packaging with tags attached.

3. Merchandise

- Return and Exchange Policy: We accept returns and exchanges for merchandise within 14 days of delivery, provided the items are unused, unworn, and in their original packaging with tags attached.
  - Process: To initiate a return or exchange, please contact our support team for instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  - Refunds: Upon receiving and inspecting the returned item, we will process the refund to your original payment method within 10 business days.

General Terms

- Proof of Purchase: A valid receipt or order confirmation is required for all refund, return, or exchange requests.
- Exclusions: Refunds are not available for any services or products not directly purchased through our official website.
- Customer Support: For any questions or to request a refund, return, or exchange, please contact our support team via email or the contact form on our website.

We appreciate your understanding and look forward to providing you with the best service and products.